Terms of Service

These Terms of Service ("Terms") are an agreement between you and Get Skilled LLC, a Wyoming limited liability company ("Get Skilled LLC", "we", "us"), which operates PaddleLens (the "Service"). By creating an account, accepting an invitation, or using the Service, you agree to these Terms. If you are accepting on behalf of a club, organization or other entity, you confirm you are authorized to bind it. If you don't agree, don't use the Service.

1. What the Service is

PaddleLens is a club-management and video-analysis tool for paddling clubs. It provides AI-generated technique reports from video you upload, crew and boat suggestions, practice scheduling and attendance, a roster, announcements, club messaging and a private Community feed. Access is by invitation from a coach or administrator.

2. Not coaching, medical or safety advice

The Service is a training aid. It is not medical advice, physical-therapy advice, diagnosis, injury screening, or professional coaching, and it is not a safety device. Do not use it to decide whether someone is fit to train, race or return from injury. Paddling is a physical activity with inherent risks, including injury. You — and the coach and club responsible for a session — remain solely responsible for training decisions, crew selection, boat loading and on-water safety. Consult a qualified medical or coaching professional where health or safety is involved.

3. Eligibility, accounts and minors

Accounts

• You must be at least 13 years old to hold a PaddleLens account.
• You are responsible for your account, for keeping your password private, and for everything done through it. Tell us promptly if you think it has been compromised.
• One person, one account. Don't share logins.

Paddlers aged 13–17

A club may invite a paddler aged 13 to 17 only if a parent or legal guardian has given the club written permission for that paddler to use PaddleLens, including to be filmed and analyzed and, if they add a phone number, to receive the texts in section 8a. The coach or club — not us — is responsible for obtaining and keeping that permission, and must be able to produce it on request.

Paddlers under 13

The Service is designed for adults and teenagers and is not directed to children under 13. Children under 13 may not create or hold an account. A club that coaches under-13 paddlers may record them as an athlete profile managed by the coach — no login, no email address, no sign-up by the child — and only where a parent or legal guardian has given the club written permission covering video recording and automated technique analysis. If we learn that a child under 13 has created an account, we will delete it and its data.

Guardian requests

A parent or guardian may email info@paddlelens.com at any time to review, correct or delete their child's profile, reports and stored frames. We will honor it, and we will not condition a child's participation on providing more information than is reasonably necessary.

Posting an identifiable minor in Community is a separate choice from technique analysis. The person posting must have the minor's parent or guardian's permission to share that photo or video with the club and to let club members download it. We can remove the live Community copy on request. We cannot retrieve a copy another member already downloaded.

One limit, stated plainly. If a club has turned on the club photo drop, photos and video its members send land in a folder inside that club manager's own Google Drive — not on our servers. We cannot delete them, and neither can the person who uploaded them. Ask the coach who connected the Drive. We will tell you who that is, and we can disconnect the club's Drive from PaddleLens so nothing further is sent to it. See section 7.

4. Roles and who sees what

• Paddlers see their own reports and progress, messages sent to them or to groups they're in, and posts, comments, reactions, photos and videos in the private Community feed of each club they currently belong to.
• Coaches at a club can see that club's roster, athlete data, reports, attendance, session rosters and shared messages. Where a club belongs to an organization, the organization's owners have the same visibility across all of that organization's clubs.
• Assistant coaches see that same list narrowed to what their club has granted them — except that, like every organising role, they always see who answered a club session and when, and they can always record an answer for a paddler on a club session. Seeing a squad's roster, taking roll call, picking reserves, placing someone in a boat, recording an answer for a paddler on a squad session, changing the club's RSVP rules and reading coaching notes are separate permissions, switched on one at a time. Each is checked as the screen is drawn rather than at the moment it was granted, so withdrawing one takes effect immediately.
• Team managers run a club's calendar, attendance and communication without coaching. They can see and manage attendance, sign-ups and the waitlist, as far as their club allows: they always see who answered and when, and taking roll call, recording an answer for someone on a club session, changing the club's RSVP and seat rules and seeing who has paid are switches the club controls. They never see reports, measurements, trial results or coaching notes.
• Club administrators can see and manage their club's roster and squads.
• We (as operator) can access data where necessary to run, support, secure and bill for the Service — see the Privacy Policy.

Sessions aimed at one squad

A coach can aim a session at chosen people instead of the whole club. The people asked are that session's candidates: some are Core, whose place is held for them, and the rest are Reserve, who can be picked when a place opens. Being asked is not the same as being in the boat, and being available is not the same as having turned up — the roster keeps those apart.

• Your Core or Reserve standing, what you answered, when, and whether you turned up are visible to your club's coaches and to the assistants granted the matching permission above. What the other people asked see of you is your club's choice, fixed when the session is published: your own place only, the confirmed line-up by name, or the whole candidate list with each person's standing. In these squad sessions, whether you are available, waiting for a place, or have not answered yet goes to you and to club staff — never to the rest of the squad, and never to the rest of the club.
• A coach, or an assistant the club has granted it, can record an answer on your behalf — the paper list at the dock, the phone call on Friday night. The record names who recorded it and when, and you are told — unless your club has turned that notice off, or the coach silenced that one entry. It is shown on your own card either way, and your own answer always wins: one tap and the answer is yours again. A club can narrow this to paddlers who have no account, or switch it off for everyone.
• Members who were not asked see the session on the club calendar only as far as your club allows: not at all, as a reserved slot with no name or place, or by its name, time and place. That setting decides whether the session exists for them. It never shares who was asked, who answered, or what anyone said.

Club sessions: when RSVPs open, seat limits and the waitlist

• Your club decides when RSVPs open for its sessions — when a session is posted, at a set time each week, a number of days before, or on each session — and can let chosen squads answer a little earlier. Until RSVPs open for you, you can still say you can't make it or might; Going waits for the opening.
• Practices with a seat limit keep a waitlist in the order people answered — or, if your club chooses it, other eligible members with the fewest sessions over the stated period move ahead within the remaining places in the line. A paddler whose year of birth proves they are under 18 keeps their first-come position and is never ranked by an attendance count. When a seat opens, the next person gets it automatically, receives an offer for a stated time, or an organiser gives it out, by your club's rule. No limit is on by default. Paid events do not use these seat limits.
• Your club decides whether members see only their own place (the default) or the names in order. Names appear only for members we can establish are adults, who choose to show their name and have accepted this update. Everyone else appears as "A paddler" and keeps their place. Only organisers see answer times, the recorder and attendance counts.
• An offer expires at the time shown. Your club may release the waiting list when RSVPs close; that does not remove a confirmed seat. Lowering a limit does not automatically remove confirmed paddlers. Late drops never change anyone's place. Ask your coach to review any seat decision: the practice card links to an organiser, who can give a seat by hand.
• On a club session, a coach, an assistant coach or a team manager can record an answer on your behalf — a team manager only while your club leaves that switch on. The record names who recorded it and when, and it is shown on your own card; you are not sent a separate notice. Your own answer always wins: one tap and the answer is yours again.
• If a Going changes to Maybe or Can't within your club's late-drop window before the start — 24 hours unless your club sets another, and none if it turns late drops off — that change is marked as a late drop. A paddler whose year of birth shows they are under 18 is never marked. Your club's coaches, assistant coaches and team managers see the mark, and it appears in the sign-up spreadsheet an organiser can download. Other paddlers never see it, never see when anyone answered, and never see who recorded an answer for someone.

Sections 6 and 7 of the Privacy Policy say the same things in data-protection terms: what each of those records holds, who it reaches, and how long it is kept.

Athlete data entered by a coach — weight, height, paddling side, trial times, notes — must be entered accurately, lawfully, and in a way you'd be comfortable defending to the athlete.

5. Your content, and the permission you give us

You keep ownership

You keep all rights in the videos, images, messages, notes and other content you upload ("Your Content"). We claim no ownership of it.

The license we need to run the Service

You grant Get Skilled LLC a worldwide, non-exclusive, royalty-free license to host, store, transmit, reproduce, process, analyze and display Your Content solely to operate, secure, support and improve the Service for you and your club, and to create the derived measurements and reports you asked for. Our license ends when the live content is deleted, except for encrypted backups awaiting their scheduled overwrite and anything we must keep by law. A copy another member downloaded is outside our systems and outside this license. Section 7 explains those limits.

When you post media to Community, you allow current members of that club to view and download it for personal and internal club use. That does not give anyone permission to publish it elsewhere, use it commercially, or ignore the rights of a person shown in it. Because a download becomes a separate copy, deleting the post cannot revoke a download that already happened.

What you promise about uploads

• You have the right to upload the video, and every identifiable person in it has agreed to be filmed and analyzed — or their parent/guardian has, for minors.
• Before posting an identifiable person in Community, you have their permission to share it with your club and allow club members to download it. For anyone under 18, you have their parent or legal guardian's permission for that sharing and downloading.
• You are not uploading video taken somewhere filming isn't allowed, or of people who aren't part of your club.
• You will delete, or ask us to delete, content promptly if someone withdraws their consent.

You will indemnify and hold Get Skilled LLC harmless from third-party claims arising out of Your Content or your breach of these promises — most obviously, a claim by someone you filmed without permission.

6. Acceptable use

• No unlawful, abusive, harassing, discriminatory, defamatory, exploitative or sexual content in posts, comments, messages, announcements, names, notes or media.
• No using analysis video or Community media for surveillance, covert monitoring, or tracking a person's movements. Analysis uploads are only for training analysis of consenting members of your own club.
• No malicious or deceptive links, phishing, executable code, malware, corrupted files, or a file disguised as an allowed photo or video.
• No content that violates another person's privacy, publicity or intellectual-property rights, and no personal information you have no right to share.
• No attempts to break, overload, probe, scrape, resell, reverse-engineer or circumvent the limits of the Service, and no automated access except as we permit.
• No use of the Service, or its outputs, to make employment, insurance, medical or eligibility decisions about a person.

Use Report in Community to send a post, comment, link or file to your club managers, or contact info@paddlelens.com. We may hide or remove reported content, preserve what the law requires, restrict posting, and suspend or terminate accounts that break these rules. Reporting does not notify the person who posted it unless we need to contact them to resolve the issue.

7. Media and retention, in short

Analysis video is temporary

Uploaded video files are deleted from our servers as soon as an analysis finishes — typically within minutes. A video whose analysis fails, or that is never analyzed, is deleted automatically within 24 hours. What is kept is the derived data: numeric measurements, scores, the written report, and up to about 60 small annotated still frames per analysis so you can see what was measured. Those frames are images of the paddler. The Privacy Policy has the full retention schedule.

Community photos and videos are durable and private to the club

• Text, comments, reactions and attached media remain available while the post exists, unless the person who posted them or we remove them sooner.
• Photos are re-encoded without embedded camera metadata. Videos are rewritten without embedded location, camera-comment and similar container metadata. We never use Community text, photos or videos to train an AI model.
• An upload that is never published is permanently erased within 24 hours.
• Deleting a post hides it and its media immediately. It can be recovered during the nine-second Undo; after that, our deletion sweep permanently removes the live media, always within 24 hours.
• When an account or club is permanently deleted, its associated live Community media is erased immediately. This does not reach copies members downloaded before deletion.
• Each encrypted Community backup generation contains the private media and its matching database archive in one snapshot. We keep the last seven available daily generations and the last four available weekly generations. If a scheduled run is missed, the oldest weekly generation may be older than four calendar weeks; a deleted file remains encrypted until the generation containing it is replaced. Backups are used only for disaster recovery, not to retrieve a deleted post or restore an individual file. Before a disaster-restored service reopens, we run the deletion sweep recorded in that snapshot and reconcile known later deletion requests; a snapshot cannot record a deletion made after its timestamp.
• The guardian-permission rule in sections 3 and 5 applies before posting an identifiable minor. A guardian can ask the club or us to remove the live copy at any time.

Photos and files shared in Messages

A message can carry a photo or a document. These attachments are stored on our server so the people in that conversation can see them, and they are deleted automatically 14 days after they were sent — for everyone, with no way to bring them back. The chat is not an album: if you want to keep something that was shared, save it to your own device before the 14 days are up. You are told this before your first upload too. Deleting a message removes its attachment immediately, and coaches can remove any message (and its attachment) from a group chat they manage. Photos are scrubbed of their embedded camera metadata (EXIF) on upload — including the GPS location your phone writes into every picture — so sharing a photo never shares where it was taken.

Club photos are a different thing entirely

• Those files are not analyzed, and they are not deleted the way analysis video is. We pass them through and keep no copy; they live in the club's Drive for as long as that club keeps them.
• The album is shared by link: anyone holding the link can open it and see everything in it, with no account of any kind. That is what lets paddlers who have no Google account see the club's photos, and it means the audience is whoever has the link rather than whoever is on the roster. Who receives it is the club's decision, and it can be forwarded on.
• They are outside our control. We cannot delete them, and neither can the member who uploaded them — only the owner of that Google account can. Deleting your PaddleLens account does not remove them.
• To have a photo taken down, ask the coach who connected the Drive. We can disconnect the club's Drive, which stops anything further being sent to it, but that does not remove what is already there.
• Everyone is shown this before their first upload and has to accept it; we keep a record of that answer. The permission promises in section 5 apply to photos exactly as they do to video.

8. Billing — analysis credit packs

The club-management software is free; analyses run on credits

Every club-management feature of the Service is provided free of charge. The AI video analyzer consumes analysis credits (1 credit = 1 analysis) bought as one-time credit packs. There are no subscriptions in the Service: a pack never renews and we never charge a payment method automatically. Payments are processed by Stripe; we don't see or store your full card details. The exact price is shown at checkout before you pay.

Who pays, and who the credits belong to

Every pack is bought personally. Credits are added to the account that paid for them, whatever role that account holds and whether or not it belongs to a club. There is no way to buy credits into a club. PaddleLens does not charge individual members to use the app. A club may separately post and collect its own dues through the optional flow in section 8b.

Giving credits to a club

You may give any of your unexpired credits to a club you belong to or manage. This is permanent and cannot be reversed. Once given, the credits belong to that club: they cannot be returned to you, moved to another club, exchanged, or refunded in cash, and you keep no claim on them if you later leave the club or delete your account. Credits held by a club may be spent only by that club's coaches and assistants, so if you are not one of them you will not be able to spend credits you have given. Given credits keep the expiry date they already had — giving them away does not extend it.

The Service asks you to confirm the club and the number of credits before any are moved. Nothing in this clause limits our own ability to reverse a transfer where a payment is refunded, reversed, or disputed, or where required by law.

Credit validity

Analysis credits are valid for 45 days from purchase and unused credits expire after that. The expiry window is shown next to the packs before you buy. Text credits are different and do not expire — section 8a.

Activation

Credits are added automatically as soon as checkout completes — usually within a minute. Use your PaddleLens account email at checkout so we can match the payment to your account. If credits you paid for haven't appeared in your own balance within 3 business days and you email us, we'll either add them immediately or refund the purchase in full.

Refunds

Credit-pack purchases are otherwise non-refundable, including for credits that expire unused. We will refund a purchase in full if it was taken in error, if the credits were never added, or where a refund is required by law — but a refund covers the purchase, not credits you have since given to a club, which cannot be recovered from that club on your behalf. Monetary donations to the project are voluntary and non-refundable.

Price changes

We may change pack prices, pack sizes or the credit-validity window; changes apply only to packs bought after the change. Free-feature limits may change with in-app notice.

Taxes and failed payments

Prices exclude any applicable sales tax, which is added at checkout where required. If a payment fails, no credits are added and nothing further is charged.

8a. Text messages, and the credits that pay for them

Optional, and only ever with your say-so

No part of the Service requires a phone number. If you choose to add one, we send a one-time code to it and nothing else is sent until you enter that code back — so a number nobody has proved they hold is never texted. A coach cannot add your number for you, and there is no import that can. We hold one number per account: if you add a number already sitting on another account it moves to yours and we email that account to say so, because a person whose alerts stop silently is a person who misses a cancellation.

What we send, and what we never send

Only these: the verification code, one welcome message, session cancellations, urgent notices, coach-posted lineup notices, and — if both you and your club switch them on — a question asking whether you will attend a particular session, and one short automatic reply when you answer that question by text, telling you what happened to your answer (for example that the session is full and you are on its waitlist, that RSVPs for it are not open yet, that you gave up your seat, or that a session with an entry fee takes answers in the app). When the reply that RSVPs are not open yet cannot go by text, we tell you the same thing once by push notification and email instead. If you text us, we may also answer once: the HELP message; a confirmation that texts have stopped, when you stop them with a word your phone company may not act on itself, such as REVOKE; a note that nothing has changed, when a text mentions stopping without asking us to; or, when you answer by text about a session aimed at one squad, a note that it is answered in the app. Our Text messages page also shows texts for features your club cannot switch on yet, and none of them is sent until this list names them. If you separately turn on seat texts and your club enables them, an approved provider may also send a text when a seat opens for you, when you move into a seat, or when none became available. Seat texts wait outside 07:00–22:00 in your club's time zone; accepting these Terms does not turn them on. A lineup notice says only that a lineup is ready in the app; it never puts seats or names on a lock screen. An RSVP question carries the club, session name, date, time and a six-character code; it asks forY, N, or M (Maybe) with that code. The code selects the exact practice, so a delayed reply from one phone used across several clubs is never routed by phone number alone. Never marketing, never another club's messages, and never anything about your paddling — no report, score, measurement or image is ever in a text. We never put a link in a text. The only replies we ask for are STOP, HELP, or the Y/N/Maybe choice and code printed in an RSVP question, in a text offering you a seat, or in our reply to your answer. That is a security promise as much as a courtesy: text messages have no sender authentication, anyone can send one that claims to be us, and knowing that a real one never contains a link is the defence we can actually give you. Message frequency varies with how often your club posts. Coach-sent texts go out when your coach sends them, at any hour of the day or night: a cancellation or urgent notice sent at 5 am reaches you at 5 am. To stop one kind, switch off its Text switch in Settings → Notifications; to stop them all, reply STOP. Your carrier's message and data rates may apply — those are between you and your carrier; we do not charge you to receive anything.

Stopping them

Reply STOP to a club text to opt out, or HELP for assistance. STOP takes effect immediately and permanently, and we record it against the number rather than against your account — so it holds even if you delete the account, and it holds if you add the number again later. To undo an opt-out, text START from that handset to the number currently sending PaddleLens club texts. START sent to a retired sender does not restart delivery. Your club and notification switches still apply. Nothing inside the app can undo an opt-out, because it belongs to whoever holds the phone, not to whoever holds the account. You can also just delete the number in Settings, which stops the messages without recording anything.

A text is an alert, not the record

We cannot guarantee delivery, and you must not rely on one. Phone companies filter, delay and drop messages for reasons no sender can see or control, and a handset can be off, out of range or out of credit. The calendar in the app is the authoritative record of whether a session is on; a text is a convenience on top of it. This matters most for exactly the message you would most want to trust — a cancellation — so read it the way section 2 asks you to read everything else here: check the app.

Text credits

Texts are paid for with text credits, which are separate from analysis credits and work differently. One message to one member costs one credit, whatever language it is in; a reply to a text a member sent us costs none; a seat text costs your club one, like a cancellation. They belong to a club rather than to a person — they pay for messages to that club's roster — and only that club's coaches and assistants can spend them. If a message is not accepted for delivery, its credit goes back. Each club is given a one-off allocation of free text credits when it is created — currently 25. It is a single gift to get a club started, not a recurring allowance, and it is subject to the same rules as the credits below.

Text credits do not expire. That is deliberate and it is the opposite of section 8's analysis credits: a communications budget that died on a timer would mean a club which had a quiet season cannot warn anyone. They are otherwise non-refundable on the same terms as section 8, cannot be exchanged for analysis credits or for cash, and cannot be moved to another club. If a club is deleted, its unused text credits go with it.

8b. Club fees collected through Stripe

The club is the seller and payee

Club managers may use PaddleLens to post membership dues and other legitimate club charges. For each payment, the club — or the legal account holder authorized to operate the club's connected Stripe account — not PaddleLens, sets the amount, decides who owes it, and is the seller, payee and merchant of record. The charge is created directly on that connected Stripe account. Stripe credits the payment to that account and pays out the net balance on its own schedule. We do not receive or hold the club's share for later payout.

What is deducted

The member is charged the amount shown before checkout. Stripe deducts its processing fees from the club's Stripe balance. If a PaddleLens service fee applies, its rate and exact amount are shown before the club posts the fee and before the member pays. It is deducted from the club's proceeds and is not added as a separate charge to the member. Recording an offline payment in PaddleLens carries no PaddleLens service fee. The rate attached to a posted fee does not change later.

Refunds and disputes

The club — not PaddleLens — decides whether its fee is owed, waived, cancelled or refunded. Members should contact their club about those questions. We can help investigate a technical checkout or ledger error but do not set the club's refund policy. The club is responsible for any cancellation or refund rights the law gives its members. If you are a consumer in the EU, Iceland, Liechtenstein, Norway or the UK, the 14-day right to cancel that the law gives for many purchases made online does not apply to paid entry to a club session on a set date, because the law excludes leisure services provided on a specific date (EU Consumer Rights Directive, Article 16(l), which Iceland, Liechtenstein and Norway apply under the EEA Agreement; UK Consumer Contracts Regulations 2013, regulation 28(1)(b)). Other club fees, such as membership dues, are not covered by that exception. Stripe may retain or assess processing or dispute fees under its agreement with the club. When all or part of a payment is refunded, we return the corresponding portion of any PaddleLens service fee to the club. If a dispute is resolved against the club, we also return our service fee; Stripe may still assess its own dispute fee under the club's agreement with Stripe.

Taxes and permitted use

PaddleLens does not calculate or add tax to a club-posted fee. The club is responsible for determining whether tax applies, setting and disclosing a lawful total, issuing any required invoice or receipt, and reporting and remitting tax. The collection flow may be used only for legitimate club dues, race or event costs, training, equipment and similar club charges. It may not be used for raffles, gambling, unlicensed fundraising, regulated goods, third-party commerce, or anything prohibited by Stripe or by law.

9. Service limits, availability and beta features

Service limits — roster size, credit validity, daily crew-plan allowances — are enforced by the Service; pack prices and credit validity are shown on the pricing page (and, once signed in, the Credits & billing page), and how long we keep things is in section 7 of the Privacy Policy. We also apply reasonable technical limits (upload size, clip length, queue priority) to keep costs sane, and may adjust them.

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. PaddleLens is early-stage software running on modest infrastructure: outages, queue backlogs, measurement errors, data loss and breaking changes can and do happen. Features labeled beta or experimental may change or disappear. We do not warrant that the Service will be uninterrupted or error-free, or that any measurement or report is accurate.

10. Third-party services

The Service depends on third parties, including Anthropic (which generates written reports and crew suggestions from text, never from your video or images), Stripe (payments), Hetzner (hosting, in Germany), Supabase (managed hosting of the primary database — the data resides in Frankfurt, Germany; Supabase, Inc. is a US company), Brevo (email delivery, in France), Google Drive (where a club turns on the club photo drop), WeatherAPI.com (the forecast shown against a scheduled session, looked up from the club's training venue and nothing else), Sentry (optional, minimized server-error reports), Google Analytics (public-site visits and major conversions) and PostHog (product-workflow analytics). Sentry, Google Analytics and PostHog use services hosted in the United States; analytics runs only where you accept analytics cookies — the Privacy Policy's section 9. We also use our advertising measurement partners on the public website (section 10a, and only where a visitor accepts cookies), and — if you turn notifications on — the push service built into your own browser (run by Google, Mozilla, Apple or Microsoft, depending on the browser), which relays notifications it cannot read. Their availability and their terms affect the Service, and we are not responsible for their acts or outages. See the Privacy Policy for what is shared with whom, and where it is, and the subprocessors page for the current, dated list.

10a. Advertising and marketing

What we reserve the right to do

• Buy advertising for the Service on social, search, video and other platforms — today Facebook, Instagram and Reddit, and others in future — and produce marketing content of our own for them.
• Measure whether that advertising works, using the platform's own measurement tag on our public pages, and only where the visitor has accepted cookies — and, for an adult who said yes, by reporting from our server when an account is created and, to Reddit alone, when a credit-pack checkout is started or paid, as the second commitment below sets out. Each platform also uses what it measures to choose who sees our ads next — people its systems predict are like those who came, which can include you — and for its own advertising; Meta may also use it to shape what its apps and AI show you. That choice is made inside the platform, and we never see who it picks. Privacy §9 sets out exactly what each may see and the limits it runs under; those limits are part of these Terms, not a separate promise.
• Add, change or drop advertising platforms without amending these Terms — each one is named on the subprocessors page before it goes live, and inherits the same consent gate and, for its tag, the same public-pages-only limit. Only a platform named in the second commitment below may receive anything from our server beyond the successful-signup fact, and naming another there is a change to these Terms.
• Describe the Service publicly using aggregate, non-identifying figures — how many clubs use it, how many analyses have run — which are about the Service, not about you.

What we will not do, and you can hold us to it

• No ads in the Service. No banner, no sponsored placement, no third-party ad network on any signed-in screen, and no advertising measurement tag on one either.
• Your data is not advertising material. We will not disclose to an advertising platform your name, phone number, date of birth, PaddleLens account ID, roster, athlete profile, measurement, report, frame, photo or message — not raw, hashed, as a customer list, or for a custom or lookalike audience — and we disclose your email address to none of them except Reddit, in the one hashed form described next. If you accept advertising cookies and are over 18, Meta may receive only the fact that account creation succeeded, the event's random deduplication ID, connection details exposed by the browser request, the request IP, and Meta's own browser or ad-click IDs. Our server does not forward the raw User-Agent header to Meta. On the same two conditions, Reddit may receive the fact that you created an account, started buying a credit pack or completed that purchase, each with a deduplication ID, your email address hashed with SHA-256 and a code for your account that only Reddit receives and that cannot be turned back into your account ID. The sign-up and the start of a purchase also carry the request IP, your browser's User-Agent header and screen size, and Reddit's own browser and ad-click IDs; the two purchase events carry which pack and its price. Reddit is told about a purchase only if you have accepted this version of these Terms. Decline, never answer, or be under 18 and none of it is reported. Meta is never told about a purchase.
• No advertising use of Your Content. Video, images, messages and notes you upload are never used to promote the Service. If we ever want to use something of yours publicly — a clip in a demo, a quote, a club's name or logo in a case study — we will ask you, or the club, first and separately, and you may say no or withdraw later. Section 5 already grants us no such right, and this is a reminder rather than a new one.
• No advertising to minors. Our campaigns are set to 18 and over wherever the platform lets us set an age, and we build no advertising audience from anything we hold about our members, at any age. The platforms' own delivery systems do learn from what we measure — visits to our public pages by anyone who said yes, whose age we cannot tell while they are signed out, and the adult sign-ups (and, for Reddit, credit-pack checkouts and purchases) we report with permission — and may show our ads to members too; that is the platform choosing, as the second right above describes, not an audience we build. Under-18 sign-ups and purchases are never reported to an advertising platform at all, even with permission; credit purchases are reported only to Reddit, only for adults, and never to Meta. The full birth date is checked only during signup, then discarded except for the year; for a purchase, the year we hold decides it, and you count as 18 or over only from the first of January after your eighteenth birthday. Only the resulting adult decision reaches the measurement boundary. A request for a sign-up link is not a sign-up: Reddit's tag on the public page where you ask for one learns that one was made, anonymously and with no email address, before we know anyone's age — the same way it learns about a page visit.

If we ever intend to narrow any of the four commitments above, that is a material change to these Terms: section 14 applies, we will announce it in the app and by email, and where the law requires your consent we will ask for it separately rather than treat continued use as an answer.

There is one thing that is not a change to them, and it is worth being plain about because it is the whole shape of this section. The commitments above are written around your permission: they describe what happens when you say yes and what happens when you say no, and the answer to "no" is always nothing is sent. So adding a platform, an event worth measuring, or a way of confirming that an ad worked does not narrow them and does not restart any clock — provided it stays inside the same boundary, and asks you first. The asking is the notice. Nothing we measure or send about you for advertising begins until you have seen the cookie banner, on the wording in force at that moment, and chosen. If the boundary itself has to move, we say so and ask again before it does.

11. Limitation of liability

To the maximum extent permitted by law, Get Skilled LLC will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data or lost goodwill, or for any personal injury or property damage arising out of training, crew-selection, boat-loading or on-water decisions — whether or not we were told such damages were possible.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amount you actually paid us in the 12 months before the event giving rise to the claim, or (b) US $100.

Some jurisdictions don't allow certain exclusions or limitations, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

12. Suspension, termination and your data

You may stop using the Service and delete your account at any time, yourself, from Settings → Account & privacy in the app — no email, no waiting on us. Deleting books the erasure rather than performing it on the spot: your account keeps working for 14 days so you can call it off from that same screen, and after that the athlete profiles you own, your reports and stored frames are erased permanently. Coach-created club profiles linked to your account are unlinked and remain with the club. You can also email info@paddlelens.com instead, which is the route for guardians acting for a child and for anyone who has lost access to their account. Photos already sent to a club's Google Drive are the exception, and section 7 explains why. We may suspend or terminate an account that breaches these Terms, creates legal risk, or where required by law, and we may discontinue the Service with reasonable notice. On termination we delete or anonymize your personal data as described in the Privacy Policy — export your reports first if you want to keep them. Sections 2, 5, 6, 11, 12, 13 and 14 survive termination.

13. Disputes

Talk to us first. If something goes wrong, email info@paddlelens.com with the details and give us 30 days to try to sort it out. Most things end there.

If we can't resolve it, these Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules, and you and we agree to the exclusive jurisdiction of the state and federal courts located in Wyoming — except that either of us may bring an individual claim in small-claims court, wherever that court is. Nothing here deprives you of the protection of any mandatory consumer law of the state you actually live in.

Claims must be brought individually. To the extent permitted by law, you and Get Skilled LLC each waive any right to bring or participate in a class, collective or representative action. Any claim must be filed within one year after it arises, or it is permanently barred.

14. The rest

• Changes. We may update these Terms. The date at the top says when a version takes effect. We may show it ahead of that date; until then the prompt says it is advance notice and may be dismissed. On and after that date, you must accept it to carry on. If you don't accept, don't: stop using the Service and ask us to delete your data, and we will. A new optional feature may require you to accept the wording that covers it before the general effective date — durable Community uploads are the example — but the feature does nothing with your data until you choose to use it and accept. The same is true of a change that only affects you when you actively opt in, such as advertising measurement in §10a.
• Feedback. If you send us suggestions, we may use them freely and without obligation to you.
• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service.
• No waiver / severability. Not enforcing a term isn't a waiver of it. If a term is unenforceable, the rest stays in force.
• Assignment. You may not assign these Terms without our consent; we may assign them to a successor in a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Contact. Get Skilled LLC, a Wyoming limited liability company, United States — info@paddlelens.com.

What changed in this version

This version was published on September 30, 2026 and takes effect on October 30, 2026. If you accept this revision when creating your account, it applies from that signup. For an account that already existed, it takes effect on October 30, 2026. Until then, the version already governing your account continues to apply. The earlier September 30 update and this revision preserve the existing notice period for the version of September 22, 2026. A new optional feature still requires acceptance of the wording that covers it before use. If you don't agree, you can delete your account in Settings → Account & privacy before then (section 14). These are the clauses that changed. Each one's new wording is in the section named beside it.

Practice capacity update — September 30, 2026, revision 2

• §4 Team managers: adds the waitlist and seat rules to the existing organiser permissions; a coach can turn off the manager's rule-editing permission. Before this revision: “They can see and manage attendance and sign-ups, as far as their club allows: they always see who answered and when, and taking roll call, recording an answer for someone on a club session, changing the club's RSVP rules and seeing who has paid are switches the club controls.”
• §4 Squad-session privacy: keeps the existing squad-session privacy rule and distinguishes the separately controlled practice waitlist. Before this revision: “Whether you are available, waiting for a place, or have not answered yet goes to you and to club staff — never to the rest of the squad, and never to the rest of the club.”
• §4 Practice seats and the waitlist: adds practice limits, first-come or eligible fewest-sessions priority, automatic promotion or timed offers, private defaults and organiser review. Paid-event seat limits and automatic refunds remain unavailable. Before this revision: “Club sessions: when RSVPs open”
• §8a Optional seat texts: adds full-practice and seat replies and separately opted-in seat updates, only through an approved provider. Accepting the policy does not turn them on. Before this revision: “Only these: the verification code, one welcome message, session cancellations, urgent notices, coach-posted lineup notices, and — if both you and your club switch them on — a question asking whether you will attend a particular session, and one short automatic reply when you answer that question by text, telling you what happened to your answer (for example that RSVPs for it are not open yet, or that a session with an entry fee takes answers in the app).”
• §8a Replies to seat offers: also permits the printed Y/N/Maybe code reply to a seat offer. Before this revision: “The only replies we ask for are STOP, HELP, or the Y/N/Maybe choice and code printed in an RSVP question or in our reply to your answer.”
• §8a Seat-text quiet hours: keeps coach-sent alerts at any hour and distinguishes automatic seat texts, which wait outside 07:00–22:00 in the club's time zone. Before this revision: “These texts go out when your coach sends them, at any hour of the day or night: a cancellation or urgent notice sent at 5 am reaches you at 5 am.”
• §8a Seat text credits: states that a seat text costs the club one text credit; replies to a member's text still cost none. Before this revision: “One message to one member costs one credit, whatever language it is in; a reply to a text a member sent us costs none.”

Earlier changes announced September 30, 2026

These earlier changes remain included while their notice period is running.

• §3 Paddlers aged 13–17: the parent's or guardian's written permission to the club also covers the texts in section 8a, if the paddler adds a phone number. Before: “A club may invite a paddler aged 13 to 17 only if a parent or legal guardian has given the club written permission for that paddler to use PaddleLens, including to be filmed and analyzed.”
• §4 Assistant coaches: they always see who answered a club session and when, and can always record an answer on a club session; recording an answer on a squad session and changing the club's RSVP rules are permissions of their own. Before: “Assistant coaches see that same list narrowed to what their club has granted them. Seeing a squad's roster, taking roll call, picking reserves, placing someone in a boat, recording an answer for a paddler and reading coaching notes are separate permissions, switched on one at a time.”
• §4 Team managers (new): who they are, what they always see, the switches the club controls, and what they never see.
• §4 Club sessions: when RSVPs open (new): when RSVPs open and early access; who can record an answer for you on a club session; late drops, marked within 24 hours of the start unless your club sets another window or turns them off, and never for a paddler whose year of birth shows they are under 18.
• §8a What we send, and what we never send: adds one short automatic reply when you answer an RSVP question by text (by push and email when it can't go by text), our single answers to texts you send us, the texts the Text messages page shows ahead of time, and that these texts go out whenever your coach sends them, at any hour. Before: “Only these: the verification code, one welcome message, session cancellations, urgent notices, coach-posted lineup notices, and — if both you and your club switch them on — a question asking whether you will attend a particular session.”
• §8a What we send, and what we never send: we may also ask you to reply with the Y/N/Maybe choice and code printed in our reply to your answer, not only the ones in an RSVP question. Before: “The only replies we ask for are STOP, HELP, or the Y/N/Maybe choice and code printed in an RSVP question.”
• §8a Text credits: a reply to a text a member sent us costs no credit. Before: “One message to one member costs one credit, whatever language it is in.”
• §8b Refunds and disputes: sentences added: the club is responsible for any cancellation or refund rights the law gives its members; and, for a consumer in the EU, Iceland, Liechtenstein, Norway or the UK, the law's 14-day right to cancel does not apply to paid entry to a club session on a set date, though other club fees are not covered by that exception.
• §10a What we reserve the right to do: Reddit is named beside Facebook and Instagram; for an adult who said yes, measurement may also be reported from our server (sign-ups, and credit-pack checkouts and purchases to Reddit alone); each platform also uses what it measures to choose who sees our ads next and for its own advertising, and Meta may use it to shape what its apps and AI show you; the public-pages-only limit a new platform inherits is its tag's; and only a platform named in the second commitment may receive more from our server than the fact of a sign-up. Now: “Buy advertising for the Service on social, search, video and other platforms — today Facebook, Instagram and Reddit, and others in future — and produce marketing content of our own for them. Measure whether that advertising works, using the platform's own measurement tag on our public pages, and only where the visitor has accepted cookies — and, for an adult who said yes, by reporting from our server when an account is created and, to Reddit alone, when a credit-pack checkout is started or paid, as the second commitment below sets out. Each platform also uses what it measures to choose who sees our ads next — people its systems predict are like those who came, which can include you — and for its own advertising; Meta may also use it to shape what its apps and AI show you. That choice is made inside the platform, and we never see who it picks. Privacy §9 sets out exactly what each may see and the limits it runs under; those limits are part of these Terms, not a separate promise. Add, change or drop advertising platforms without amending these Terms — each one is named on the subprocessors page before it goes live, and inherits the same consent gate and, for its tag, the same public-pages-only limit. Only a platform named in the second commitment below may receive anything from our server beyond the successful-signup fact, and naming another there is a change to these Terms.” Before: “Buy advertising for the Service on social, search, video and other platforms — today Facebook and Instagram, and others in future — and produce marketing content of our own for them. Measure whether that advertising works, using the platform's own measurement tag on our public pages, and only where the visitor has accepted cookies. Privacy §9 sets out exactly what it may see and the limits it runs under; those limits are part of these Terms, not a separate promise. Add, change or drop advertising platforms without amending these Terms — each one is named on the subprocessors page before it goes live, and inherits the same consent gate and the same public-pages-only limit.”
• §10a Your data is not advertising material: your email address leaves the list no advertising platform receives: Reddit alone may receive it, in one hashed form. Now: “We will not disclose to an advertising platform your name, phone number, date of birth, PaddleLens account ID, roster, athlete profile, measurement, report, frame, photo or message — not raw, hashed, as a customer list, or for a custom or lookalike audience — and we disclose your email address to none of them except Reddit, in the one hashed form described next.” Before: “We will not disclose to an advertising platform your name, email, phone number, date of birth, PaddleLens account ID, roster, athlete profile, measurement, report, frame, photo or message — not raw, hashed, as a customer list, or for a custom or lookalike audience.”
• §10a Your data is not advertising material: Meta's list is unchanged, and Meta is never told about a purchase; for an adult who said yes, Reddit may receive the sign-up, the start of a credit-pack purchase and the completed purchase, each with a deduplication ID, the hashed email and a code for the account that only Reddit receives; the sign-up and the start of a purchase also carry the request IP, your browser's User-Agent header and screen size and Reddit's own IDs, and the purchase events the pack and its price; a purchase is reported only once you have accepted this version. Now: “If you accept advertising cookies and are over 18, Meta may receive only the fact that account creation succeeded, the event's random deduplication ID, connection details exposed by the browser request, the request IP, and Meta's own browser or ad-click IDs. Our server does not forward the raw User-Agent header to Meta. On the same two conditions, Reddit may receive the fact that you created an account, started buying a credit pack or completed that purchase, each with a deduplication ID, your email address hashed with SHA-256 and a code for your account that only Reddit receives and that cannot be turned back into your account ID. The sign-up and the start of a purchase also carry the request IP, your browser's User-Agent header and screen size, and Reddit's own browser and ad-click IDs; the two purchase events carry which pack and its price. Reddit is told about a purchase only if you have accepted this version of these Terms. Decline, never answer, or be under 18 and none of it is reported. Meta is never told about a purchase.” Before: “If you accept advertising cookies and are over 18, Meta may receive only the fact that account creation succeeded, the event's random deduplication ID, connection details exposed by the browser request, the request IP, and Meta's own browser or ad-click IDs. Our server does not forward the raw User-Agent header. Decline, never answer, or be under 18 and that signup is not reported. Credit purchases are not reported.”
• §10a No advertising to minors: we build no advertising audience from anything we hold about our members, though the platforms' own delivery systems learn from the public-page visits we measure and the adult sign-ups (and, for Reddit, credit-pack checkouts and purchases) we report with permission, and may show our ads to members too; under-18 purchases are never reported either; credit purchases are reported only to Reddit and only for adults, decided by the year we hold (18 or over from the first of January after the eighteenth birthday); and a request for a sign-up link, which Reddit's tag learns anonymously, is not a sign-up. Now: “Our campaigns are set to 18 and over wherever the platform lets us set an age, and we build no advertising audience from anything we hold about our members, at any age. The platforms' own delivery systems do learn from what we measure — visits to our public pages by anyone who said yes, whose age we cannot tell while they are signed out, and the adult sign-ups (and, for Reddit, credit-pack checkouts and purchases) we report with permission — and may show our ads to members too; that is the platform choosing, as the second right above describes, not an audience we build. Under-18 sign-ups and purchases are never reported to an advertising platform at all, even with permission; credit purchases are reported only to Reddit, only for adults, and never to Meta. The full birth date is checked only during signup, then discarded except for the year; for a purchase, the year we hold decides it, and you count as 18 or over only from the first of January after your eighteenth birthday. Only the resulting adult decision reaches the measurement boundary. A request for a sign-up link is not a sign-up: Reddit's tag on the public page where you ask for one learns that one was made, anonymously and with no email address, before we know anyone's age — the same way it learns about a page visit.” Before: “Our campaigns are set to 18 and over wherever the platform lets us set an age, and we build no advertising audience from our members at any age. Under-18 sign-ups are never reported to an advertising platform at all, even with permission; credit purchases are never reported for anyone. The full birth date is checked only during signup, then discarded except for the year, and only the resulting adult decision reaches the measurement boundary.”
• §10a What waits for your cookie answer: it now names what waits for your answer on the cookie banner — what we measure or send about you for advertising — rather than advertising as a whole, since a platform's own choice of who sees our ads is made inside the platform. Now: “Nothing we measure or send about you for advertising begins until you have seen the cookie banner, on the wording in force at that moment, and chosen.” Before: “Nothing about advertising begins for you until you have seen the cookie banner, on the wording in force at that moment, and chosen.”